We stand behind our products and are always working to make our customers happy so please let us know of any issues or concerns! Email us at firstname.lastname@example.org or write us on the 'Contact Us' page.
SHIPPING | Please allow for 3-4 business days for processing the order — we always try for much quicker! The shipping times listed during check-out are the estimates that USPS gives. Please add them together for a better idea of delivery time. We have no control over delays once in the hands of USPS.
RETURNS & EXCHANGES | will be accepted within 14 days of product delivery (the package must be postmarked within those 14 calendar days of delivery.) Return shipping costs are the customers responsibility unless the mistake was on our end.
An item may be returned if it is sent back: unworn, unwashed, with packaging intact, free of stains, odors, and damage. Sale & Imperfect items are FINAL SALE.
No return form is necessary. We just need the package with a note including the order number + the name associated with the order.
Thank you for supporting Lemon & Loom!